Return & Cancellation Policy

We always strive to provide you the experience and on every single purchase.

Emerald Publishers  will only accept a return of delivered products if:

  • The product you have received is ‘Damaged’ OR ‘Defective’ OR ‘Not as described or shown in website while placing the order’and the same will be replaced (subject to the availability)

 

RETURNS

Kindly provide us with the following details to process the Return Request at our end.

  • Contact us @9840696574/ info@emeraldpublishers.com and provide Order ID details
  • Customer Support will confirm the request shortly and will update you the process.
  • Please ensure that product is in unused and original condition.
  • Include the invoice, price tags etc., along with the product.

 

When Are Returns Not Possible ?

There are certain scenarios where it is difficult for us to support returns:

  • Return request is made outside the specified time frame (6 Business Days) after receiving the order.
  • Product is damaged/tampered
  • Items are returned without original packaging

 

CANCELLATIONS

The online order can be cancelled before it has been shipped. If the payment has been made through legal electronic payment mode (credit card, debit card or net banking & UPI ), then your entire order amount will be refunded. However, the order cannot be cancelled once the item has been shipped.

If you wish to cancel an order, please follow these steps:

  • Mail us at info@emeraldpublishers.com
  • Whatsapp us : 9840696574

 

Cancellation of Orders Without Prior Notice

Your orders might get cancelled by us without any prior notice and you will be informed via email or phone after the cancellation of the orders based on any or all of the following reasons:

  • Shipping address is unreachable
  • Books are out of stock.
  • A Natural Disaster in town (buyer & seller)

 

REFUNDS

Payment modes of refund available after returns/cancellations:

  • Refunds will only be made to the payment account that was originally used to make the transaction.
  • The refund shall be made in Indian Rupees only.
  • Time needed for Refund: 5 to 7 business days
  • Refunding on the return item will be according to our sole and absolute discretion.

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